TERMS & CONDITIONS

PANASONIC 2014 AIR CONDITIONER CONSUMER PROMOTION

NOTICE

In order to participate in this promotional activity, individuals must consent to the Promoter making a payment to their nominated electricity account. Payments will be made using BPAY®. Individuals who do not consent to the Promoter making a payment to their nominated electricity account are not eligible to participate.

HOW TO CLAIM

  1. To be eligible to claim, individuals must purchase and pay in full for a participating Panasonic Air Conditioner (as listed below) from an authorised Panasonic participating dealer nationally between 01/04/14 and close of business on 31/08/14.

    The following products are participating Panasonic Air Conditioners:

    Participating Panasonic ECONAVI Air Conditioners
    CS/CU-E9PKR CS/CU-E24PKR CS/CU-E18NKR
    CS/CU-E12PKR CS/CU-E28PKR CS/CU-E21NKR
    CS/CU-E15PKR CS/CU-E9NKR CS/CU-E24NKR
    CS/CU-E18PKR CS/CU-E12NKR CS/CU-E28NKR
    CS/CU-E21PKR CS/CU-E15NKR  
    Participating Panasonic Standard Reverse Cycle Air Conditioners
    (only available through participating Panasonic Specialist Air Network Installers)
    CS/CU-RE9NKR
    CS/CU-RE28NKR
    CS/CU-RE9MKR
    CS/CU-RE12NKR CS/CU-RE18PKR CS/CU-RE12MKR
    CS/CU-RE18NKR CS/CU-RE24PKR  
    CS/CU-RE24NKR CS/CU-RE28PKR  

  2. Stock in each participating dealer is subject to availability and it is the responsibility of the purchaser to check stock availability with the authorised Panasonic participating dealer.

  3. To claim, individuals must then visit www.panasonic.com.au/airconbonus and follow the prompts to register their purchase online and fully complete the promotion claim form, including the following details:
    • Name;
    • Address;
    • Phone number;
    • Email address;
    • Details of the participating product purchased including purchase date, purchase cost, model number, serial number from the outdoor/external unit only, authorised Panasonic participating dealer details and receipt/invoice number;
    • Details of their electricity provider (including the energy provider's BPAY® biller code); and
    • Details of their electricity account (including the BPAY® customer reference number, electricity account number and the person in whose name the account is held).

Claimants must then print off their online claim form, make record of their unique claim number, and mail the online claim form along with a copy of their purchase receipt/invoice and a copy of both sides (front and back) of a recent electricity bill (with the details of their current electricity provider) to Panasonic Air Conditioner Consumer Promotion, PO BOX 6332, Frenchs Forest, NSW, 2086. 

In the event that the claimant is not the account holder, they must have obtained permission from the account holder in order to claim and send through the electricity bill. They must also ensure that the account holder has read and agreed to these Terms and Conditions.

Claim forms must be received by the Promoter via mail within 22 calendar days of the date the qualifying purchase was made. Offer is strictly limited to the first 8,000 valid claims received.

Claimants will receive an email from the Promoter confirming that their claim form has been submitted. The email will include a unique claim number (UCN) to assist with any future customer service queries. Claimants will also receive an email from the Promoter advising them once their claim has been validated and another email advising them once their rebate has been paid onto their nominated electricity account. If for any reason there is a problem with a claim, claimants will be notified of the problem via email. This will include a request to rectify the issue and possibly re-submit relevant documentation within a specified time period as indicated in the email.

Tasmanian residents with a 'PAY AS YOU GO' electricity meter can call the Customer Hotline on 1300 769 710 between 9.00am and 5.00pm (AEDST / AEST) Monday to Friday, excluding public holidays or email panasonic@handlingmatters.com.au to submit their claim (while rebates last). These claimants must claim within 22 calendar days of the date the qualifying purchase was made.

TERMS AND CONDITIONS

  1. Instructions on how to claim and the rebate form part of these Terms and Conditions. Participation in this promotion is deemed acceptance of these Terms and Conditions. Offer not valid in conjunction with any other offer. By submitting a claim in this promotion, claimants acknowledge that they have read, understood and accepted these Terms and Conditions.

  2. Claims are only open to Australian residents aged 18 years or over. Purchases for and in the name of trusts, companies, businesses, commercial or residential developers/developments and purchases by builders, subcontractors, installers and resellers are not eligible. Purchases made on behalf of educational institutions, hospitals, fundraisers and government departments or organisations of a similar kind are also classed as purchases for a business and therefore not eligible. Lay-bys not paid in full by 31/08/14 and short-term rental transaction contracts of less than 24 months are excluded from this offer.

  3. Employees (and their immediate families) of the Promoter, participating retailers, agencies and dealers associated with this promotion are ineligible to claim. Immediate family means any of the following: spouse, ex-spouse, de-facto spouse, child or step-child (whether natural or by adoption), parent, stepparent, grandparent, step-grandparent, uncle, aunt, niece, nephew, brother, sister, stepbrother, stepsister or 1st cousin.

  4. The Promoter reserves the right, at any time, to verify the validity of claims and claimants (including a claimant's identity, age and place of residence) and to disqualify any claimant who submits a claim that is not in accordance with these Terms and Conditions or who tampers with the claim process. Errors and omissions will be accepted at the Promoter's discretion. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights.

  5. Claim forms may be subject to follow up enquires or investigations or security and verification checks as the Promoter determines to apply in its absolute discretion. The claim form will be ineligible if it (and/or the purchase receipt/invoice) is mutilated, illegible, stolen, forged, reconstructed, altered, incomplete or tampered with in any way, or if these documents fail any of the Promoter's security and verification checks.

  6. Incomplete, indecipherable or illegible claims will be deemed invalid.

  7. A maximum of three (3) claims can be submitted per household, subject to the following: (a) only one (1) claim permitted per specified purchase requirement; and (b) each claim must be submitted separately and in accordance with claim requirements. Offer is strictly limited to the first 8,000 valid claims received.

  8. Claimants must retain their original purchase receipt/invoice for all claims as proof of purchase. Failure to produce the proof of purchase (and a copy of the electricity bill) for all claims when requested may, in the absolute discretion of the Promoter, result in invalidation of ALL of a claimant's claims and forfeiture of any right to a rebate. Purchase receipt/invoice(s) must clearly specify the retail store of purchase, purchase date, model number and purchase cost.

  9. If there is a dispute as to the identity of a claimant, the Promoter reserves the right, in its sole discretion, to determine the identity of the claimant.

  10. Promotion commences 08.01am AEDST on 01/04/14 and ends for purchases at close of business on 31/08/14. Claim forms must be received by the Promoter via mail within 22 calendar days of the qualifying purchase. Claimants from Tasmania with a 'PAY AS YOU GO' electricity meter must call the Customer Hotline within 22 calendar days of the qualifying purchase. Individuals who make a purchase on the last day of the promotional period (i.e. on 31/08/14) must send their claim form so it is received by the Promoter by 22/09/14 at the latest (or, in the case of Tasmanian residents with a 'PAY AS YOU GO' electricity meter, call the Customer Hotline by 5.00pm (AEST) on 22/09/14). The offer is strictly only open to the first 8,000 valid claims received.

  11. Successful claimants will be notified by email.

  12. The Promoter's decision is final and no correspondence will be entered into.

  13. For each valid claim (up to a maximum of 8,000 valid claims), the Promoter will credit the claimant's electricity account (based on the details of the electricity provider given on the claim form) with up to $200 (depending on the model of Panasonic Air Conditioner purchased).

    Participating Panasonic
    ECONAVI Air Conditioners
    Energy Rebates
    CS/CU-E9PKR
    $100
    CS/CU-E12PKR
    $100
    CS/CU-E15PKR
    $100
    CS/CU-E18PKR
    $150
    CS/CU-E21PKR
    $150
    CS/CU-E24PKR
    $200
    CS/CU-E28PKR
    $200
    CS/CU-E9NKR
    $100
    CS/CU-E12NKR
    $100
    CS/CU-E15NKR
    $100
    CS/CU-E18NKR
    $150
    CS/CU-E21NKR
    $150
    CS/CU-E24NKR $200
    CS/CU-E28NKR $200
    Participating Panasonic Standard Reverse Cycle Air Conditioners Energy Rebates
    (only available through participating Panasonic Specialist Air Network Installers)  
    CS/CU-RE9NKR
    $100
    CS/CU-RE12NKR
    $100
    CS/CU-RE18NKR
    $150
    CS/CU-RE24NKR
    $200
    CS/CU-RE28NKR
    $200
    CS/CU-RE18PKR
    $150
    CS/CU-RE24PKR
    $200
    CS/CU-RE28PKR
    $200
    CS/CU-RE9MKR
    $100
    CS/CU-RE12MKR $100

  14. Rebates must be paid onto the claimant's electricity accounts. Rebates cannot be taken as cash or merchandise. Rebates will only be paid to the electricity account specified on the claim form.

  15. Rebates will be paid into claimants' accounts approximately 6 - 8 weeks from the date the claim is received and verified/approved by the Promoter. The Promoter accepts no responsibility for rebates being paid after this time.

  16. The Promoter cannot guarantee exactly when the rebate will be paid into each claimant's account. Therefore, the Promoter encourages claimants to continue to pay their electricity bills in full and on time (to avoid any additional fees being incurred or the electricity being disconnected due to failure to pay the bill by the due date). The Promoter cannot be held liable for a failure by the customer to pay their electricity bill on time and in accordance with the electricity retailer's terms of business. The Promoter will not be liable for any late payment fees, disconnection or re-connection fees as a result of a late payment or failure to pay.

  17. Claimants are required to provide all details requested by the Promoter. In the event that a claimant fails to provide any of the details requested, the claim will be invalidated and no rebate will be paid to that claimant.

  18. Eligible purchases must be made at an authorised Panasonic participating dealer. Online purchases (including purchases via eBay) are not eligible. Claimants must have fully paid for the participating product before they are eligible to submit a claim.

  19. Claimants are responsible for ensuring that they provide the Promoter with accurate details relating to their claim. In the event that a claimant provides any incorrect details on their claim form, the Promoter shall not be liable for the rebate payment failing or being paid into another person's electricity account. In either of these cases, the rebate will be forfeited by the original claimant and an additional rebate will not be issued.

  20. A counter on the promotional website will display the remaining number of rebate payments still available for redemption (updated every few seconds and based on the online registration of the claim). The displayed number will include all registered and pending claims (as well as all approved claims). Once the 8,000 limit is reached, this will be indicated on the website.

  21. The counter will communicate the number of claims lodged online. Claimants are to be aware that the counter may not be in real time and may experience a lag of several seconds. Claimants must also be aware that the counter may change throughout the duration of their claim. In this respect, the counter should be used as a guide only, and in some cases this may mean that all 8,000 claims have been registered by the time a claimant has completed their claim, although the counter may have communicated otherwise at the time of initiating the claim.

  22. Claimants may also send an SMS containing the word 'Air' to 0417 455 537 to find out how many rebate payments are left at that moment. SMS cost will vary dependent on the mobile network used but will not exceed 55c.

  23. Claimants consent to the Promoter using their name, likeness, image and/or voice in the event they are a successful claimant (including photograph, film and/or recording of the same) in any media for an unlimited period without remuneration for the purpose of promoting this promotion (including any outcome), and promoting any products manufactured, distributed and/or supplied by the Promoter.

  24. If this promotion is interfered with in any way or is not capable of being conducted as reasonably anticipated due to any reason beyond the reasonable control of the Promoter, including but not limited to technical difficulties, unauthorised intervention or fraud, the Promoter reserves the right, in its sole discretion, to the fullest extent permitted by law (a) to disqualify any claimant; or (b) subject to any written directions from a regulatory authority, to modify, suspend, terminate or cancel the promotion, as appropriate.

  25. Any cost associated with accessing the promotional website is the claimant's responsibility and is dependent on the internet service provider used.

  26. Nothing in these Terms and Conditions limits, excludes or modifies or purports to limit, exclude or modify the statutory consumer guarantees as provided under the Competition and Consumer Act, as well as any other implied warranties under the ASIC Act or similar consumer protection laws in the State and Territories of Australia ("Non-Excludable Guarantees"). Except for any liability that cannot by law be excluded, including the Non-Excludable Guarantees, the Promoter (including its respective officers, employees and agents) excludes all liability (including negligence), for any personal injury; or any loss or damage (including loss of opportunity); whether direct, indirect, special or consequential, arising in any way out of the promotion.

  27. Except for any liability that cannot by law be excluded, including the Non-Excludable Guarantees, the Promoter (including its respective officers, employees and agents) is not responsible for and excludes all liability (including negligence), for any personal injury; or any loss or damage (including loss of opportunity); whether direct, indirect, special or consequential, arising in any way out of: (a) any technical difficulties or equipment malfunction (whether or not under the Promoter's control); (b) any theft, unauthorised access or third party interference; (c) any claim that is late, lost, altered, damaged or misdirected (whether or not after their receipt by the Promoter) due to any reason beyond the reasonable control of the Promoter; (d) any variation in rebate value to that stated in these Terms and Conditions; (e) any tax liability incurred by a claimant.

  28. As a condition of claiming a rebate, the claimant must sign any legal documentation as and in the form required by the Promoter and/or rebate suppliers in their absolute discretion, including but not limited to a legal release and indemnity form.

  29. The Promoter collects personal information ("PI") in order to conduct the promotion and may, for this purpose, disclose such PI to third parties, including but not limited to agents, contractors, service providers, suppliers and, as required, to Australian regulatory authorities. Entry is conditional on providing this PI. The Promoter will also use and handle PI as set out in its Privacy Policy, which can be viewed at http://www.panasonic.com/au/privacy-policy.html. In addition to any use that may be outlined in the Promoter's Privacy Policy, the Promoter may, for an indefinite period, unless otherwise advised, use the PI for promotional, marketing, publicity, research and profiling purposes, including sending electronic messages or telephoning the claimant. The Privacy Policy also contains information about how claimants may opt out, access, update or correct their PI, how claimants may complain about a breach of the Australian Privacy Principles or any other applicable law and how those complaints will be dealt with. All claims become the property of the Promoter. The Promoter will not disclose claimant's personal information to any entity outside of Australia.

  30. Any queries regarding this promotion should be directed to panasonic@handlingmatters.com.au or the customer service hotline on 1300 769 710.

  31. BPAY® Pty Ltd is not involved in the conduct of this promotion or the validation of claims. Any queries regarding this promotion should be directed to the Promoter and not to BPAY®. In the event that the Promoter makes an error in making a payment, it will rectify this problem (and possibly contact the claimant to notify them of the error).

  32. The Promoter is Panasonic Australia Pty Limited of 1 Innovation Road, Macquarie Park, NSW 2113. ABN 83 001 592 187. Telephone: (02) 9491 7400.

    ® Registered to BPAY Pty Ltd ABN 69 079 137 518

    NSW Permit No. LTPS/14/01726, SA Permit No. T14/323

 

 
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