PANASONIC 60 DAY GUARANTEE
Frequently Asked Questions

How long does this promotion run?

The promotion begins for shavers and epilators on 1 April 2023 and closes at 11:59pm (AEDT) 31 March 2024. Note: All claims must be registered after 21 days and within 60 days of the Date of Purchase.

What do I need to do to claim?

Step 1: Purchase a selected Panasonic Shaver, Epilator or Hair Care product before 11:59pm (AEDT) 31 March 2024. Models: ES-LF51-S841, ES-LV67-K841, ES-LV97-K841, ES-LV6Q-S841, ES-LV9Q-S841, ES-LV6U-K841, ES-LV9U-K841, ES-LS9A-K841, ES-EL2A-A541, ES-EL8A-P541, ES-EY80-P541, ES-EY31-W541, EH-NA65CN765, EH-NA98-K765, EH-NA67-K765, EH-NA9J-N765 & EH-HS99-K765. .
Step 2: Complete your details on this website, then follow the instructions. Note: You must trial the product for a minimum of 21 days and have a maximum of 60 days from the date of purchase to register a ‘60 Day Guarantee’ claim.

Is there an age limit on who can enter into this promotion?

Yes, you must be over 18 years of age to claim.

Is this offer valid for Shavers or Hair Care products I bought on the internet? (E.g. eBay)

Only new purchases from participating retailers of the Participating Product can be purchased online. Purchases via eBay or online third-party internet websites are excluded from this promotion. Participating Retailers for Shavers and Epilators is The Shaver Shop. For Hair Care Products Participating Retailers are The Shaver Shop, Bing Lee, Myer and Amazon.com.au.

What do I need to include when I mail in my claim?

In order to complete your claim, you must mail us the product with original packaging, your original purchase receipt as well as the printed claim form or claim number to:

Panasonic 60 Day Guarantee
PO Box 7357
Warringah Mall NSW 2100

Do I have to supply the original receipt?

Yes, we require that you send us your original receipt and retain a copy for your records. The receipt is necessary for us to validate your purchase. Failure to produce the proof of purchase for your entry will result in invalidation of your claim. The purchase receipt(s) must clearly specify the store of purchase and that the purchase was made during the promotional period and prior to entry. We also suggest that a traceable delivery service is a great way to send in your claim to ensure delivery is received, however this is not a condition of a valid claim and the cost to do so will be the responsibility of the Claimant.

How do I receive my money back?

After validation of your claim we will send you an electronic link to Cash Selector (for an electronic transfer of funds). If an electronic transfer is not activated within 30 days, a cheque to the value of the purchase price, less the value of any cashback you have previously claimed.

Who do I contact if I have any problems claiming?

First, please double check that you have entered all details and all fields correctly. If you are still experiencing problems, then visit the "help" tab and send us an email or contact 1800 023 836 to speak to one of our friendly customer service staff.

How long will it take to receive my money back?

Please allow up to 14 days from the date your printed claim from and receipt is received and validated. You will receive an email confirming your claim has been validated.

What happens once I′ve posted my claim?

We aim to validate your claim as quickly as possible, however please allow 14 days from the date we receive your claim, to allow for processing & validation. Once you complete the claim form we will email you a confirmation along with a Unique Claim ID. You can use this Unique Claim ID to track the progress of your claim. Just go to the ′Check on Claim′ section of this website & enter your Claim ID. You′ll find out where in the claim-process cycle your claim is.

The store I purchased my eligible product from is not listed on the website. What should I do?

If the store you purchased your product from is not listed, please select ‘Other’ and complete the store name and suburb when prompted.

Any other questions?

Please use the Help tab on this website or call 1800 023 836.

I’m having trouble using my Shaver, Epilator or Hair Care product; can I speak with someone to help me?

For assistance on getting the most out of your Panasonic personal grooming product, please call Panasonic Customer Care Product Support on 132 600.